FAQs

INDIA: We ship all over India - COD Available

Metro Cities (Mumbai, Delhi, Bangalore, Kolkata, etc.): 2-3 Days*

Tier 2 Cities: 3-4 Days*

Rest of India: 4-6 Days*

Express Delivery: 48-72 Hours* (Wherever Applicable - No guarantee)

As soon as the order is shipped from our warehouse, you will receive an email with your tracking number and an active link to track it live. We urge you to enter your email id while placing the order to get all updates related to your order.

Once your package is Out for delivery, you will receive a call from our logistics partner for the delivery of your order. They will be able to confirm the time of delivery.

Packages are delivered using an OTP for verification and we request you to keep you phone handy while receiving the package for OTP verification purpose.

Do not worry! Every order is attempted thrice for delivery before it returns to our warehouse. So, you have another chance! Don’t miss it again! Our team will contact you regarding the same if necessary. 

Any prepaid orders which are undelivered, will be reshipped at an additonal shipping cost of ₹125 (to be borne by the customer) and if the order is cancelled by the customer, a refund coupon code will be issued post deduction of 'to&fro' shipping charges of ₹250.

We have tied up with various reputed logistics providers like Delhivery Pvt. Ltd, Ecom Express, Xpressbees, etc. for shipping within India.

INTERNATIONAL

We ship worldwide, which gives us immense pleasure to serve jewelry lovers everywhere!

We ship all our orders with utmost urgency and international orders are our top priority. After packing them carefully and making sure that it is safe to travel such a long journey, we dispatch the shipment within 24 to 48 hours.

The orders received on Sunday/Holidays are shipped on the next working day.

All international orders generally get delivered within 7 to 20 days from the dispatch date.

In some rare cases if there are any delays, please bring them to our notice by emailing at queenbee7867@gmail.com and we will help you.

Once your order is fulfilled and shipped, you shall receive an active tracking link in your email and also on your order page where you can always live track your package.

Allow some time for package status to change once it departs from India. (Usually departs in 2 days and next update is received in about 10 days)

International shipping charges are applicable as per the weight of the products in your order and this will be automatically added to your cart at Check Out.

Our shipping charges are on DDU (Delivery Duty Unpaid) basis and we charge on actuals as charged by the respective service provider which in our case is DHL/Fedex.

All the product prices on our website and the shipping charges are exclusive of import duties.

As the recipient of the order, you shall be liable for all import duties, customs and local taxes levied by the country you are in.

Please ensure payment of all such charges to receive your order on arrival. Failing to do so your order might get stuck at the customs department and/or later may not be retrievable at all.

We only accept Prepaid orders from our international customers. You can choose from our wide range of payment options to pay online.

You can pay with our wide variety of payments modes like Debit card, Credit card, Net banking and Bank Transfers that are supported on our website. You may also use PayPal. We are SSL Certified and online transactions are totally safe on our website.

We are here to help if you face any issues. Just WhatsApp us on +91 8450960809 or email us on support in queenbee7867@gmail.com case you face any issues or need some help

Email us at queenbee7867@gmail.com and we shall help you.

Also, you can always check with your Local Post Department/Office if tracking of the shipment shows that it has reached your nearby location/destination city. 

Payments & charges

We offer all payment options as listed here: Credit Cards, Debit Cards, Net Banking, Wallets, PayTM, Google Pay (GPay), PhonePe, Direct bank Transfers and COD. In case you need any help with any of the payment options, please do contact us on WhatsApp.

You can pay using any of our wide variety of payments modes like Debit card, Credit card, Net banking, UPI, GPay, PayTM and Wallets that are supported on our website.

International Customers can also pay via PayPal.

We offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of ₹125.

Unfortunately, COD is not available for International Orders.

Do not worry! Your money is safe. It would be either credited to us or back to you.

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at queenbee7867@gmail.com with your transaction details along with your name and email id that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.